Shipping & Returns
All items ship via USPS unless otherwise specified. Please allow 7-14 business days for your order. If your order is urgent, please contact us directly at 347-799-1510.
If you are in the NYC area, we currently offer curbside pickup on 11am-6pm daily or by appointment.
We accept returns for 7 days from the date of purchase. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Sale items, books, and plant material are final sale.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and processed, we will send you an email to notify you of the refund. A credit will automatically be applied to your credit card or original method of payment.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.
Exchanges (if applicable)
We will replace any defective or damaged items. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, you should mail your product to: 44 Grand Street Brooklyn New York US 11249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.