Shipping & Returns
If you are in the NYC area, we currently offer pickup or local delivery between 11am-7pm daily or by appointment.
If you would like something mailed, please email firstname.lastname@example.org or contact us directly at 347-799-1510.
We accept returns for 7 days from the date of purchase. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Sale items, books, and plant material are final sale.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and processed, we will send you an email to notify you of the refund. A credit will automatically be applied to your credit card or original method of payment.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.
Exchanges (if applicable)
We will replace any defective or damaged items. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, please bring it to: 44 Grand Street Brooklyn New York US 11249.